Meet the SHIFT Leadership and Administrative Team

Guiding Excellence in Online Therapy for Communities of Color in CT, FL, MA, NJ, NY & TX

Behind the Scenes at SHIFT: Leadership and Administrative Experts Driving Quality Online Therapy

At SHIFT, therapy doesn’t begin and end with your sessions. Behind every appointment, care plan, and breakthrough is a leadership and administrative team committed to making your journey seamless and successful.

Our leadership team sets the standard for culturally responsive, evidence-based care. They oversee clinical quality, guide training and supervision, and ensure every therapist is equipped to deliver therapy that leads to lasting change. Their vision drives our mission: to provide online individual therapy that honors your identity, your culture, and your future.

Our administrative team is the first point of connection and ongoing support for clients. From the moment you reach out, they:

  • Ensure you’re matched with the therapist who best fits your needs and preferences

  • Manage scheduling, billing, and coordination so you can focus fully on healing

  • Provide compassionate, timely support to keep your therapy journey on track

Together, our leadership and administrative teams work behind the scenes to make sure every client receives not only high-quality therapy, but also a seamless, supportive, and human-centered experience.

  • Grace Addow-Langlais, MPA, MSEd., LPC, LMHC

    FOUNDER + CEO

  • Miranda Nelson

    CLIENT CARE + BILLING COORDINATOR

    LOCATION: ALL OFFICES

  • Tracey A. Tetteh

    CLIENT CARE + BILLING COORDINATOR

    LOCATION: ALL OFFICES

  • Kacia Cameron, MA., LMHC

    CLINICAL SUPERVISOR

    LOCATION: NY + CT

  • Cynthia (Cindy) Mullen, M.S., LMHC-D

    CLINICAL SUPERVISOR

    LOCATION: NY + FL

  • Patricia "Trish" Pennix, MBA, LMHC

    CLINICAL SUPERVISOR

    LOCATION: NY

  • Guadalupe Vidal, M.S., LMHC

    CLINICAL SUPERVISOR

    LOCATION: CT + NY

Hear Why Clients Choose SHIFT

  • Real transformation and growth

    “ I just wanted to say thank you for the service that you have provided for during these past months. Mentally, I have made dramatic progress and it's all due to Shift. I appreciate this company very much and I wish you nothing but continued success. Again, thank you very much.”

    -SHIFT CLIENT

  • Don't just survive, thrive!

    "So far my mental wellness journey has been going amazing. When I initially began I was at home with my baby. Then I started working part-time and now I have transitioned to full-time. I am grateful to have come across this agency so that I was able to connect with my SHIFT Therapist. Thank you again for creating a space for a black professional woman who wears many capes to feel embraced and seen.”

    -SHIFT CLIENT

  • Feeling seen and understood

    “I appreciate my therapist so much. It felt like having a older sibling who understands me and the crazy things I grew up with.”

    -SHIFT CLIENT

Start Therapy With a Culturally Responsive Therapist Today.


You deserve care that sees and supports all of who you are.
👉 Request an Appointment or Contact Us to get matched with a culturally responsive therapist today.