
Meet the SHIFT Leadership and Administrative Team
Guiding Excellence in Online Therapy for Communities of Color in CT, FL, MA, NJ, NY & TX
Behind the Scenes at SHIFT: Leadership and Administrative Experts Driving Quality Online Therapy
At SHIFT, therapy doesn’t begin and end with your sessions. Behind every appointment, care plan, and breakthrough is a leadership and administrative team committed to making your journey seamless and successful.
Our leadership team sets the standard for culturally responsive, evidence-based care. They oversee clinical quality, guide training and supervision, and ensure every therapist is equipped to deliver therapy that leads to lasting change. Their vision drives our mission: to provide online individual therapy that honors your identity, your culture, and your future.
Our administrative team is the first point of connection and ongoing support for clients. From the moment you reach out, they:
Ensure you’re matched with the therapist who best fits your needs and preferences
Manage scheduling, billing, and coordination so you can focus fully on healing
Provide compassionate, timely support to keep your therapy journey on track
Together, our leadership and administrative teams work behind the scenes to make sure every client receives not only high-quality therapy, but also a seamless, supportive, and human-centered experience.
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Grace Addow-Langlais, MPA, MSEd., LPC, LMHC
FOUNDER + CEO
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Miranda Nelson
CLIENT CARE + BILLING COORDINATOR
LOCATION: ALL OFFICES
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Tracey A. Tetteh
CLIENT CARE + BILLING COORDINATOR
LOCATION: ALL OFFICES
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Kacia Cameron, MA., LMHC
CLINICAL SUPERVISOR
LOCATION: NY + CT
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Cynthia (Cindy) Mullen, M.S., LMHC-D
CLINICAL SUPERVISOR
LOCATION: NY + FL
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Patricia "Trish" Pennix, MBA, LMHC
CLINICAL SUPERVISOR
LOCATION: NY
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Guadalupe Vidal, M.S., LMHC
CLINICAL SUPERVISOR
LOCATION: CT + NY
Hear Why Clients Choose SHIFT
Start Therapy With a Culturally Responsive Therapist Today.
You deserve care that sees and supports all of who you are.
👉 Request an Appointment or Contact Us to get matched with a culturally responsive therapist today.